Please email us at hello@wonderstate.comand we will be able to send you a reactivation link.

On the account screen, click “Forgot your password?” and enter your email address. You will receive an email to reset your password.

A Coffee Subscription is the most convenient way to enjoy fresh, handcrafted Wonderstate Coffee. We automatically send you a fresh batch of your favorite coffee based upon your chosen frequency. The program is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your coffee, and we'll take it from there.

You always have complete control over your Coffee Subscription orders. You can change your delivery frequency, next order date, or quantity anytime by visiting ‘Manage Subscriptions’ located within the My Account section of wonderstate.com. Changes to orders can be made any time within 24 hours of the next scheduled shipment date, and you can cancel at any time.

Making a Coffee Subscription is easy; it can be done while browsing on a coffee blend product page, on the Subscriptions category page, or while reviewing items in the shopping cart. To subscribe, simply select the Coffee Subscription option for your desired Coffee, select your preferred grind and shipment frequency, then check out as normal.

After you join the Coffee Subscription service, you will receive an email confirming your subscription. This email will include a link to access 'My Wonderstate Coffee Coffee Subscriptions' where you can manage your future orders, Coffee Subscription items and Coffee Subscription account information.

We will place your Coffee Subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. You will also receive email notifications regarding other important information related to your Coffee Subscription account, such as if your product is discontinued, if you cancel your subscription, or confirmation when an order is placed successfully.

Once you’ve subscribed, a Coffee Subscription is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting 'My Subscriptions' located in ‘My Account’ section of wonderstate.com. Please allow up to 24 hours for modifications or cancellations to be processed. 

Change an order date:
To change your next order date, please visit the ‘My Next Order’ tab under ‘My Subscriptions’ and click the "Change" link near the next order date then select a new date for your order. This will change the order date for the entire order.

If a Coffee Subscription order contains multiple items, and you would only like to change the order date of a single item, please visit the ‘My Subscriptions' tab and identify the individual item you would like to modify. Please click the next order date for the individual item and select your desired next order date from the pop-up calendar.

Skip a delivery:
To skip a Coffee Subscription order, please visit the ‘My Next Order’ tab under 'My Subscriptions’ and click the "Skip" link near the next order date to skip the entire order.

Change shipment frequency:
To modify the delivery frequency for a Coffee Subscription item, please visit the ‘My Subscriptions' tab. On this tab, the current delivery frequency is displayed next to each Coffee Subscription item in a drop down menu. To change the delivery frequency for an individual subscription item, simply click the arrow of the frequency drop down next to the Coffee Subscription item you would like to modify and select your next desired frequency from the pull down menu.

Cancel subscription:
To cancel a Coffee Subscription item, please visit the ‘My Subscriptions’ tab and simply click the “cancel” link under the item quantity. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve chosen ‘Cancel Now,’ your subscription will be cancelled and no future orders will be placed. You will also receive an email notification confirming this.

Please allow up to 24 hours for any modifications or cancellations to be processed.

Log into your account. Click “Manage Subscriptions" find your current subscription and click “Edit" Select “Order Frequency” and choose the frequency.

We currently only ship every 1-4 weeks.

Make sure to click SAVE!

Please email us at hello@wonderstate.com with any questions or issues.

Log into your account. Click "Manage Subscriptions", find your current subscription and click “Edit” Scroll down and choose the “SKIP THIS ORDER” button.

If the order has already been processed, please email us at hello@wonderstate.com. If your order hasn’t already shipped, we will be happy to cancel or refund your order.

To review or modify your Coffee Subscription account information, visit ‘My Subscriptions’ located within the 'My Account' section on our site. You can change your shipping address or payment information for an individual order or at the subscription item level, which is the default option and will affect all future orders. You can also change the email reminder timing or the delivery frequency.

To make updates to your personal account information, please select either the ‘My Next Order’ tab or the ‘My Subscription Items’ tab. Respective account information is included under the ‘Account Information For This Order’ section on the ‘My Next Order’ tab and under the ‘More Changes’ link on the ‘My Subscription Items’ tab.

To change your shipping address, please click the "Change" link located directly to the right of the Shipping Address column. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all subscriptions and future orders unless otherwise noted. 

To change your payment or billing information, please click the "Change" located directly to the right of the Payment Info column. Select a previous payment record and/or billing address from the dropdown menu or create new ones to add to your account. This information will apply to all subscriptions and future orders unless otherwise noted.

Please remember to press OK and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.

Log into your account. Click on "Manage Subscriptions" At the top right corner, you will see “Add a product” button, click on that and browse all products to add!

Having issues? Email us at hello@wonderstate.com, and we will be happy to help!

Log into your account. Select “addresses” to change your shipping address.

To change your billing information, click on “Manage Subscriptions” and select “Billing Information” - you can then change the card on file or any billing information. Make sure to click SAVE.

Please note: Additional shipping charges incurred because of an incorrect address or failure to update an address will be the responsibility of the customer, not Wonderstate Coffee.

The ‘My Next Order’ tab shows the details for your next scheduled order. An order may contain more than one individual item scheduled for Coffee Subscriptions if the items have the same order date, shipping address, billing address, and payment information.

The ‘My Subscription Items’ tab displays individual Coffee Subscriptions items and all associated details for that individual subscription including next order date, delivery frequency, quantity, shipping address, billing address, and payment information.

Due to the unprecedented times and impacts of COVID-19, our couriers are experiencing delays with the deliveries. If you haven’t already, sign up for updates on your package through your courier by referencing your tracking number that was emailed in your shipping confirmation email.

Still experiencing an issue? Please email hello@wonderstate.com, and we can help you resolve this issue.

Please contact the shipping carrier to acquire more information. You'll need your tracking number, address, and the name on the package that was being delivered. They can further instruct you on the next steps.

If you aren’t sure who the carrier was (USPS, FedEx, or SpeeDee Delivery) or having issues getting in contact with the carrier please email hello@wonderstate.com, and we can provide the tracking information.

We're so sorry! Please email us at hello@wonderstate.com with the order #, description of damage, and a picture of the damaged item (if you can). Once we hear from you, we'll work to make this right.

We process orders at 6:00am on Monday, Tuesday & Thursday. Orders received after after 6am on these days will process on the next production day.

Due to the perishable nature of coffee, we are not able to offer exchanges on any consumable products. You may exchange merchandise or gear, item as long as it is unopened or unworn within 30 days of shipping. Additional shipping charges will apply.

If the wrong item was shipped to you, we will gladly correct our error. If the retail price of the item is under $20, please consider it is a gift from us. If the retail price is over $20, we will ship the corrected item to you along with a return shipping label for the incorrect item.

Unfortunately, we are unable to exchange any consumable products.

Not happy with your purchase? You may return any unopened merchandise (brewing system, apparel, etc) other than freshly roasted coffee within 30 days of shipping for a full refund. Shipping charges will apply.

For delivered products, we will refund the product amount in full (excluding the original shipping fees) provided the return is in an unopened and undamaged condition.

For items that have not shipped, you may request a full refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You should expect to receive your refund within two weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly. It may take your bank 5-10 business days to process our refund request. If you haven’t received your refund after 10 business days, please contact your bank. If you’ve done all of this and you still have not received your refund, please contact us at hello@wonderstate.com.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returnable or exchangeable item.

We roast Monday, Tuesday and Thursday each week.

The only time the Roastery is typically closed for the following holidays:

*New Year’s Day
*Memorial Day
*Labor Day
*Thanksgiving Day
*Christmas Day

Yes, we offer different grind types. They are drip (most common), coarse, fine, and espresso. There is a drop-down on the order screen to choose the grind type you would like.

This is based on an 8oz cup, and a 16:1 brew ratio:

12oz: 23 cups
Kilo: 67 cups
5lbs: 154 cups

This may vary depending on the coffee to water ratio as well.

Roast information is listed on the product page of each coffee. The color of our 12oz bags is also an indicator of roast depth: blue bags are our darker roasts; yellow is our medium roasts, and the white bags our light roasts.

Curious about the different ways to brew your delicious goodness? Check out our brew guides here to learn more about the best way to brew!

We are not a certified Fair Trade roaster. We have long been proponents of fair trade principles and are committed to farmer welfare. In 2017, we established our own payment standards to producers that far exceed the requirements to be certified Fair Trade. We'd love to tell you more about our commitment. Click here to learn more about how we pay the producers we work with.