Frequently Asked Questions
Subscription & Account Questions
I can’t get into my account. What should I do?
Please email us at email@example.com and we will be able to send you a reactivation link.
I forgot my account password.
On the account screen, click “Forgot your password?” and enter your email address. You will receive an email to reset your password.
How do I change the frequency of my coffee shipments?
Log into your account. Click “Manage Subscriptions" find your current subscription and click “Edit." Select “Order frequency” Then choose the frequency.
We currently only ship every 1-4 weeks. Make sure to click SAVE!
Please email us at firstname.lastname@example.org with any questions or issues.
I need to skip my next shipment.
Log into your account. Click "Manage Subscriptions", find your current subscription and click “Edit.” Scroll down and choose the “SKIP THIS ORDER” button.
If the order has already been processed, please email us at email@example.com. If your order hasn’t already shipped, we will be happy to cancel or refund your order.
Can I add a product to my current subscription?
Log into your account. Click on "Manage Subscriptions." At the top right corner, you will see “Add a product” button, click on that and browse all products to add! Having issues? Email us at firstname.lastname@example.org, and we will be happy to help.
I moved and need to update my billing and shipping information.
Log into your account. Select “addresses” to change your shipping address.
To change your billing information, click on “Manage Subscriptions,”. Then select “Billing Information.” You can then change the card on file or any billing information. Make sure to click SAVE.
Please note: Additional shipping charges incurred because of an incorrect address or failure to update an address will be the responsibility of the customer, not Wonderstate Coffee.
Where is my package?
Due to the unprecedented times and impacts of COVID-19, our couriers are experiencing delays with the deliveries. If you haven’t already, sign up for updates on your package through your courier by referencing your tracking number that was emailed in your shipping confirmation email.
Still experiencing an issue? Please email email@example.com, and we can help you resolve this issue.
My package said it was delivered, but I don’t have it.
Please contact the shipping carrier to acquire more information. You'll need your tracking number, address, and the name on the package that was being delivered. They can further instruct you on the next steps.
If you aren’t sure who the carrier was (USPS, FedEx, or SpeeDee Delivery) or having issues getting in contact with the carrier please email firstname.lastname@example.org, and we can provide the tracking information.
My package arrived damaged.
We're so sorry! Please email us at email@example.com with the order#, description of damage, and a picture of the damaged item (if you can). Once we hear from you, we'll work to make this right.
Online Ordering Questions
If I place my order now, when can I expect it to ship?
All our coffee is roasted to order. We roast Monday - Thursday and ship within 24 hours of roasting. We process orders at 6:30 am each day we are in production, so orders placed after will be pushed to the next production day.
I would like to exchange an item I received.
Due to the perishable nature of coffee, we are not able to offer exchanges on any consumable products. You may exchange merchandise or gear, item as long as it is unopened or unworn within 30 days of shipping. Additional shipping charges will apply.
If the wrong item was shipped to you, we will gladly correct our error. If the retail price of the item is under $20, please consider it is a gift from us. If the retail price is over $20, we will ship the corrected item to you along with a return shipping label for the incorrect item.
I don’t like the coffee I purchased. Can I exchange it for something different?
Unfortunately, we are unable to exchange any consumable products.
Can I send my order back for a refund?
Not happy with your purchase? You may return any unopened merchandise (brewing system, apparel, etc) other than freshly roasted coffee within 30 days of shipping for a full refund. Shipping charges will apply.
For delivered products, we will refund the product amount in full (excluding the original shipping fees) provided the return is in an unopened and undamaged condition.
For items that have not shipped, you may request a full refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You should expect to receive your refund within two weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly. It may take your bank 5-10 business days to process our refund request. If you haven’t received your refund after 10 business days, please contact your bank. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returnable or exchangeable item.
What days do you roast?
We roast Monday - Thursday every week. The only time the Roastery is typically closed for the following holidays:
*New Year’s Day
Can I order my coffee ground?
Yes, we offer different grind types. They are drip (most common), coarse, fine, and espresso. There is a drop-down on the order screen to choose the grind type you would like.
How many cups can I get out of one bag?
This is based on an 8oz cup, and a 16:1 brew ratio:
12oz: 23 cups
Kilo: 67 cups
5lbs: 154 cups
This may vary depending on the coffee to water ratio as well.
How can I tell what roast type each blend is?
Roast information is listed on the product page of each coffee. The color of our 12 oz bags is also an indicator of roast depth: blue bags are our darker roasts; yellow is our medium roasts, and the white bags our light roasts.
What is the best way to brew my coffee?
Curious about the different ways to brew your delicious goodness? Check out our brew guides here to learn more about the best way to brew!
Are you a Fair Trade coffee roaster?
We are not a certified Fair Trade roaster. We have long been proponents of fair trade principles and are committed to farmer welfare. In 2017, we established our own payment standards to producers that far exceed the requirements to be certified Fair Trade. We'd love to tell you more about our commitment. Click here to learn more about how we pay the producers we work with.