Assistant Manager- Madison Cafe
About Wonderstate Coffee
For us, coffee is a source of wonder. Since 2005, Wonderstate has roasted earnest and extraordinary coffees that honor relationships and champion our collective future. Our coffees, and our values-lead approach, have caught on. As the 2010 Roast Magazine Roaster of the Year and five-time Good-Food award winner, our mission continues to expand with three cafes and strong customer relationships in grocery stores, coffee shops, and offices around the Upper-Midwest and all over the country. Yet like the Driftless region we call home, we know you don’t have to be big to make an impact. From our industry-leading minimum price guarantee to farmers, to our 100% solar powered roastery, 5% Giving program, and embracing a healthy work-life balance for all staff, we’re working to do our part.
We're seeking collaborative, curious, and kind people to join us and to build our collective future, together.
Position Overview
The Assistant Manager is responsible for creating a positive team environment and working with team members to provide our customers with a cafe experience that brings Wonderstate’s core values to life. The Assistant Manager works with the General Manager of Cafés, Café Manager, and Lead Positions to oversee and support all aspects of the café. They are responsible for managing daily operations, and staff performance. The Assistant Manager is integral to assisting the Café Manager to ensure the café achieves its business goals
Benefits
- Telehealth, Dental & Vision (working over 20 hours/week)
- Supplemental Insurance (working over 20 hours/week)
- Retirement Plan
- Wellness & Commuter Reimbursements
- Free coffee to each employee
- Shift meals & drinks
- Wonderstate discount on food, beverages & merchandise
Core Responsibilities
- Manage the daily operations of the café, including providing customer support, product inventory, ensuring café aesthetics, fulfilling Barista & Hospitality duties when needed and managing the café email account
- Practice servant leadership and fulfill people management responsibilities, including hiring, training, coaching, providing performance feedback and making employment decisions
- Create and communicate staff schedules and respond to staff scheduling requests
- Coordinate new staff training with the Lead positions and ensure all staff receive a positive onboarding experience
- Monitor and report café financial results, including reporting and managing loss
- Verify and submit timesheets for payroll
- Lead Cash Management
- Facilitate daily cleaning, and work with the Café Manager for maintenance needs and repairs to ensure the café is a safe, clean and sanitary for team members and customers
- Work with the lead positions to manage overall inventory and the product ordering process
- Lead team meetings and support the development and growth of team members
- Ensure high quality in our products and services, and provide staff feedback on achievement of quality
- Honor relationships within the team, gives and receives feedback respectfully, expresses gratitude to others, and actively contributes to a positive team environment
- Participate and contribute to the weekly café Leadership team meeting
- Actively contribute to a positive culture that brings joy and wonder to team members and customers
Supervisory Responsibilities: Directly manage the front of house staff
Requirements and Desired Skills
- Strong servant leadership and people management skills with the desire and ability to teach and lead others
- Ability to communicate effectively and promptly with staff and customers
- Ability to bring joy to customers and team members, and engage with our community
- Attention to detail, organization, and time management skills
- Outgoing customer service enthusiast
- Ability to remain calm and personable in a fast-paced environment
- Self-starter with impeccable follow through
- Ability to work the espresso machine and other brewing equipment with care
- Desire to continually be challenged and grow as a leader
- Ability to bring joy to customers and team members, and engage with our community
- Passion for ethically sourced, organic, specialty coffee and food, and for supporting farmer cooperatives
Required Experience
- Previous barista or kitchen experience required
- Previous people management experience preferred, but not required
- Satisfactory driving record
Work Environment
- Schedule varies each week
- Weekend hours are required
- Participation in special events or catering on occasion
- Physical demands include lifting 50lbs, occasional driving and standing for long hours
Other duties
Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Hours, Wage & Location
- Onsite, Madison, WI
- Full-time, weekends required
