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Wonderstate Viroqua - Cafe Coordinator

Position Title
Café Coordinator


Viroqua, WI  

About Wonderstate Coffee  
Since 2005, Wonderstate Coffee has worked directly with growers and coffee cooperatives to ensure high standards for quality, sustainability, and farmer compensation.  Wonderstate Roastery is 100% solar powered, and roasts coffee to order to ensure freshness.  Our cafés share the same high standards and deliver inspired coffees and delicious foods featuring fresh, local, and organic ingredients.  Wonderstate Coffee seeks team members who share our mission and values and are eager to join our café.

Position Overview

The Café Coordinator is responsible for creating a positive team environment and working with team members to provide our customers with a cafe experience that brings Wonderstate’s core values to life. The Café Coordinator works with the café owners, Kitchen Lead and Bar Lead to oversee and support all aspects of the café, including managing daily operations, managing staff performance and ensuring the café achieves its business goals

Core Responsibilities

  • Manage the daily operations of the café, including providing customer support, ensuring café aesthetics, fulfilling Barista duties when needed and managing the café email account
  • Practice servant leadership and fulfill people management responsibilities, including hiring, training, coaching, providing performance feedback and making employment decisions
  • Create and communicate staff schedules and respond to staff scheduling requests
  • Coordinate new staff training with the Lead positions and ensure all staff receive a positive onboarding experience
  • Monitor and report café financial results, including reporting and managing loss
  • Process payroll 
  • Lead Cash Management
  • Facilitate daily cleaning, maintenance needs and repairs to ensure the café is a safe, clean and sanitary for team members and customer 
  • Work with the lead positions to manage overall inventory and the product ordering process  
  • Lead team meetings and support the development and growth of team members
  • Ensure high quality in our products and services, and provide staff on achievement of quality 
  • Honor relationships within the team, gives and receives feedback respectfully, expresses gratitude to others, and actively contributes to a positive team environment
  • Participate and contribute to the weekly café Leadership team meeting 
  • Actively contribute to a positive culture that brings joy and wonder to team members and customers

Supervisory Responsibilities:  Directly manage the front of house staff

Requirements and Desired Skills

  • Strong servant leadership and people management skills with the desire and ability to teach and lead others
  • Ability to communicate effectively and promptly with staff and customers
  • Ability to bring joy to customers and team members, and engage with our community
  • Attention to detail, organization, and time management skills
  • Outgoing customer service enthusiast
  • Ability to remain calm and personable in a fast-paced environment
  • Self-starter with impeccable follow through
  • Ability to work the espresso machine and other brewing equipment with care
  • Desire to continually be challenged and grow as a leader
  • Ability to bring joy to customers and team members, and engage with our community
  • Passion for ethically sourced, organic, specialty coffee and food, and for supporting farmer cooperatives

Required Experience

  • Previous barista or kitchen experience required
  • Previous people management experience preferred, but not required
  • Satisfactory driving record

Work Environment

  • Schedule varies each week
  • Weekend hours are required
  • Participation in special events or catering on occasion
  • Physical demands include lifting 50lbs, occasional driving and standing for long hours 

Hours, Wage & Location
Full-time, Salary
Viroqua, Wisconsin

Other duties

Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Email cover letter and resume to jobs@wonderstate.com with position title "Cafe Coordinator-Viroqua" in the subject line.

Wonderstate is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.