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Café Manager - Viroqua Café

 Hours, Wage & Location

Full-time (40hrs), salary exempt

Viroqua, Wisconsin

About Wonderstate Coffee  

Since 2005, Wonderstate Coffee has worked directly with growers and coffee cooperatives to ensure high standards for quality, sustainability, and farmer compensation.  Wonderstate Roastery is 100% solar powered, and roasts coffee to order to ensure freshness.  Our cafés share the same high standards and deliver inspired coffees and delicious foods featuring fresh, local, and organic ingredients.  Wonderstate Coffee seeks team members who share our mission and values and are eager to join our café.

Position Overview

The Café Manager reports to the General Manager of Cafés and will hold a central role in the success of the café’s business operations. As part of the leadership of the cafe, the Café Manager will work closely with the General Manager, café staff, Bar Lead and Cafe Operations Manager to achieve the café’s goals.

Core Responsibilities

  • Lead and manage the team  
  • Uphold cafe culture 
  • Staff management
    • interviewing & onboarding new hires
    • employee check-ins / reviews(30/60/90/yearly)
    • termination & exit interviews
  • Scheduling  
  • Manage labor
  • Cafe email management
  • Customer support & social media coordination
  • General inventory management & ordering
  • Reporting, COGS tracking and managing loss
  • Processing payroll
  • Product knowledge 
    • Coffee
    • Tea
    • Food
    • Merchandise
  • Cash Management / Tips
  • Invoicing
  • Daily Operations
  • Quality control 
  • Participate in weekly LT meetings and populate the scorecard
  • Customer Experience
  • Cafe Aesthetics and cleanliness
  • Community Engagement
  • Manage maintenance and repairs
  • Create & coordinate staff training with Bar Lead & Cafe Operations Manager (as needed)
  • Exemplify the core values of Wonderstate Coffee Roasters 

Requirements and Desired Skills

  • Ability to communicate clearly and promptly with staff and customers
  • Customer Service Enthusiast
  • Common computer skills proficiency
  • Desire and ability to teach and lead others
  • Can give and receive feedback respectfully
  • Strong organization and time management skills
  • Impeccable follow through
  • Ability to work the espresso machine & other brewing equipment
  • Desire to continually be challenged and grow as a professional
  • Passion for ethically sourced, organic, high quality coffee and food, sustainability practices and supporting farmer cooperatives
  • Uphold Safe Serve certification

    Benefits

    • Medical, Dental & Vision
    • Supplemental Insurance
    • Retirement Plan
    • Wellness & Commuter Reimbursements
    • Free coffee to each employee
    • Shift meals & drinks
    • Wonderstate discount on food, beverages & merchandise

      Hours, Wage & Location

      • Onsite, Viroqua, WI
      • Full-time, weekends required
      • $250 Sign-on bonus

      To apply, please send a resume to jobs@wonderstate.com with "Café Manager- VRQ" in the subject line.

      Wonderstate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.