Café Manager - Viroqua Café
Hours, Wage & Location
Full-time (40hrs), salary exempt
Viroqua, Wisconsin
About Wonderstate Coffee
For us, coffee is a source of wonder. Since 2005, Wonderstate has roasted earnest and extraordinary coffees that honor relationships and champion our collective future. Our coffees, and our values-lead approach, have caught on. As the 2010 Roast Magazine Roaster of the Year and five-time Good-Food award winner, our mission continues to expand with three cafes and strong customer relationships in grocery stores, coffee shops, and offices around the Upper-Midwest and all over the country. Yet like the Driftless region we call home, we know you don’t have to be big to make an impact. From our industry-leading minimum price guarantee to farmers, to our 100% solar powered roastery, 5% Giving program, and embracing a healthy work-life balance for all staff, we’re working to do our part.
We're seeking collaborative, curious, and kind people to join us and to build our collective future, together.
Position Overview
The Café Manager reports to the General Manager of Cafés and will hold a central role in the success of the café’s business operations. As part of the leadership of the cafe, the Café Manager will work closely with the General Manager, café staff, Bar Lead and Cafe Operations Manager to achieve the café’s goals.
Core Responsibilities
- Lead and manage the team
- Uphold cafe culture
- Staff management
- interviewing & onboarding new hires
- employee check-ins / reviews(30/60/90/yearly)
- termination & exit interviews
- Scheduling
- Manage labor
- Cafe email management
- Customer support & social media coordination
- General inventory management & ordering
- Reporting, COGS tracking and managing loss
- Processing payroll
- Product knowledge
- Coffee
- Tea
- Food
- Merchandise
- Cash Management / Tips
- Invoicing
- Daily Operations
- Quality control
- Participate in weekly LT meetings and populate the scorecard
- Customer Experience
- Cafe Aesthetics and cleanliness
- Community Engagement
- Manage maintenance and repairs
- Create & coordinate staff training with Bar Lead & Cafe Operations Manager (as needed)
- Exemplify the core values of Wonderstate Coffee Roasters
Requirements and Desired Skills
- Ability to communicate clearly and promptly with staff and customers
- Customer Service Enthusiast
- Common computer skills proficiency
- Desire and ability to teach and lead others
- Can give and receive feedback respectfully
- Strong organization and time management skills
- Impeccable follow through
- Ability to work the espresso machine & other brewing equipment
- Desire to continually be challenged and grow as a professional
- Passion for ethically sourced, organic, high quality coffee and food, sustainability practices and supporting farmer cooperatives
- Uphold Safe Serve certification
Benefits
- Medical, Dental & Vision
- Supplemental Insurance
- Retirement Plan
- Wellness & Commuter Reimbursements
- Free coffee to each employee
- Shift meals & drinks
- Wonderstate discount on food, beverages & merchandise
Hours, Wage & Location
- Onsite, Viroqua, WI
- Full-time, weekends required
- $250 Sign-on bonus
Wonderstate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.