Café Manager - Bayfield Café
About Wonderstate Coffee
Since 2005, Wonderstate Coffee has worked to forge lasting, equitable partnerships with small-scale farmers. We work directly with growers and coffee cooperatives to ensure high standards for quality, sustainability, and farmer compensation. Our Bayfield Café shares the same high standards and delivers inspired coffees and delicious foods featuring fresh, local, and organic ingredients. Wonderstate Coffee seeks team members who share in our mission and values and are eager to join our growing, entrepreneurial-spirited, family-friendly work environment.
Position Overview
The Café Manager reports to the Director of Café Operations and will hold a central role in the success of the café’s business operations. As part of the leadership of the café, the Café Manager will work closely with the Director of Café Operations, café staff, Bar Lead, and Kitchen Lead to achieve the café’s goals.
Core Responsibilities
- Lead and manage the team
- Uphold café culture
- Staff management
- interviewing & onboarding new hires
- employee check-ins / reviews(30/60/90/yearly)
- termination & exit interviews
- Scheduling
- Manage labor
- Café email management
- Customer support & social media coordination
- General inventory management & ordering
- Reporting, COGS tracking and managing loss
- P&L
- Processing payroll
- Product knowledge
- Coffee
- Tea
- Food
- Merchandise
- Cash Management / Tips
- Invoicing
- Daily Operations
- Quality control
- Participate in weekly L10 meetings and populate the scorecard
- Customer Experience
- Café Aesthetics
- Community Engagement
- Manage maintenance and repairs
- Create & coordinate staff training with Bar & Kitchen Lead
- Exemplify the core values of Wonderstate Coffee Roasters
Requirements and Desired Skills
- Ability to communicate clearly and promptly with staff and customers
- Customer Service Enthusiast
- Common computer skills proficiency
- Desire and ability to teach and lead others
- Can give and receive feedback respectfully
- Strong organization and time management skills
- Impeccable follow through
- Ability to work the espresso machine & other brewing equipment
- Desire to continually be challenged and grow as a professional
- Passion for ethically sourced, organic, high quality coffee and food, sustainability practices and supporting farmer cooperatives
- Uphold Safe Serve certification
Benefits
- Medical (Teladoc), Dental & Vision
- Supplemental Insurance
- Retirement Plan
- Wellness & Commuter Reimbursements
- Free coffee to each employee
- Shift meals & drinks
- Wonderstate discount on food, beverages & merchandise
- Profit sharing
Wonderstate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.